Privacy Policy

ITB Invest (Pellpine)

1. Introduction

ITB Invest (Pellpine) (“we,” “our,” “us,” or “the Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you visit our website [Your Website URL], use our services, or communicate with us as a customer, supplier, or visitor.

By providing your personal information to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

A. Information You Provide Directly:

Contact Information: Name, company name, job title, email address, phone number, and physical address.
Business Information: Tax identification number, company registration details, and order history.
Financial Information: Bank account details, payment card information, and credit history (processed securely via our payment processors).
Communication Records: Records of your correspondence with us, including emails, chat logs, and call recordings (where applicable).

B. Information Collected Automatically:

Technical Data: When you visit our website, we may collect your IP address, browser type, operating system, referring URLs, and device information.
Usage Data: Information about your interaction with our website, such as pages visited, time spent on pages, and links clicked, often collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following business purposes:

To Fulfill Contracts: To process and deliver your orders, manage your account, process payments, and arrange for shipping.
To Communicate: To send you order confirmations, invoices, technical notices, updates, security alerts, and administrative messages. To respond to your inquiries and provide customer support.
For Business Operations: To manage our relationship with you, conduct credit checks, and for internal purposes such as auditing, data analysis, and improving our products and services.
For Marketing (with your consent): To send you information about new products, promotional offers, and company news that we believe may be of interest to you. You can opt-out of marketing communications at any time.
For Security and Legal Compliance: To protect our company, our customers, and our website from fraud, security threats, and other illegal activities. To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (for EEA/UK individuals)

If you are from the European Economic Area (EEA) or the UK, we process your personal information based on:

The necessity for the performance of a contract with you;
Our legitimate business interests (e.g., improving our services, fraud prevention);
Your consent, where required by law; and
Compliance with our legal obligations.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and shipping logistics. These partners are contractually bound to protect your data.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill contractual obligations, comply with legal and tax requirements, and resolve disputes. After this period, your data will be securely deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: The right to access and update your personal information.
Deletion: The right to request the deletion of your personal information.
Objection and Restriction: The right to object to our processing of your data or to request that we restrict its processing.
Data Portability: The right to receive a copy of your data in a structured, machine-readable format.
Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure that such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place, such as standard contractual clauses.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control the use of cookies at the individual browser level. For more information, please see our separate Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us